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EV Enoventium

Privacy Policy

This Privacy Policy explains how Enoventium Pty Ltd collects, uses, discloses and protects personal information in Australia.

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Last updated

26 Oct 2025

Territory

Australia

Standards

Australian Privacy Principles (APPs)

Contents

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1. Scope & Controller

Enoventium Pty Ltd provides residential and commercial cleaning services in Australia. This Policy applies to websites under enoventium.com and related pages, bookings, support communications and marketing touchpoints.

We are the controller of personal information processed in connection with our services. By using our services you acknowledge this Policy.

  • Legal basis: performance of a contract, consent, legitimate interests
  • Audience: consumers and business clients in Australia

2. Data We Collect

What we receive directly or via providers

Identity

  • Name and contact details
  • Address and access notes
  • Business details for invoices

Booking

  • Service type, date, preferences
  • Special instructions and photos you share

Payments

  • Payment status from our processor
  • No full card numbers stored by us

Usage

  • Device, browser, pages viewed
  • Cookies and analytics if enabled

Support

  • Emails, forms and call notes
  • Issue tracking and resolutions

3. How We Use Data

Clear purposes and minimal collection

Deliver services

Required
  • Process bookings and communicate
  • Assign crews and manage schedules
  • Provide quotes and invoices
Lawful basis: contract.
Safety

Protect and improve

Legitimate interests
  • Fraud prevention and security
  • Quality assurance and training
  • Product and website improvements
Balanced against your rights.

Marketing

Consent
  • News, offers and surveys
  • Easy opt-out at any time
Lawful basis: consent where required.

4. Sharing & Transfers

Who may receive your information

A

Service providers

Trusted vendors for payments, hosting, communications, analytics (if enabled) and customer support.

B

Compliance

Disclosures required by law, to protect rights, safety or prevent fraud and abuse.

C

Business changes

In a merger or acquisition, data may be transferred with safeguards and notice where appropriate.

Security

Encryption in transit, restricted access, staff training and vendor due diligence.

Data minimisation

We keep only what is necessary to deliver and support the services.

Incident response

We investigate and notify as required by Australian law.

5. Retention

How long we keep your data

Booking and invoice records are retained to meet legal and tax obligations.

Support communications are kept for a reasonable period to manage follow-ups.

Marketing preferences are stored until you change or withdraw consent.

6. Your Rights

Control your information

Access and correction

You can request a copy of your personal information and ask us to correct inaccuracies.

Objection and deletion

You may object to certain processing and request deletion where we have no legal reason to keep the data.

Marketing choices

You can unsubscribe through any message or by contacting us.

7. Cookies

We use essential cookies and optional analytics. You can decline analytics in the cookie banner or browser settings.

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